Candid Studios Limited – Website Terms & Conditions (“Conditions”)

  1. Who we are and when these Conditions apply:

    1. We are Candid Studios Ltd (“we”, “us”, “our”) registered in England and Wales under company number 14783383 and have our registered office address at 101b Kensington Church Street, London, England, W8 7LN. 

    2. We provide various self-portrait packages in our studio (“Candid Sessions”) which can be booked via our website at https://www.candidstudios.co.uk (“Website”). These Conditions apply to the provision of Candid Sessions and any of our other services to you (“you”, “your”).

    3. By booking a Candid Session on our Website, you agree to comply with and be bound by these Conditions. These Conditions will form the basis of the contract between us (“Contract”). We recommend that you print a copy of these Conditions for future reference. If you do not agree to these Conditions, you must not use our Website and unfortunately, we will be unable to provide our services to you.

  2. Appointment bookings and payments

    1. We take payment for the Candid Session by debit or credit card at the time of booking. We also accept payment by Google Pay or PayPal. 

    2. The price of the Candid Session will depend on the type of Candid Session booked and can be found on our Website. You can add extra images and people to your booking as part of the booking process on the Website and the cost of all add-ons are clearly shown. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

    3. The Website confirms details of what each type of Candid Session includes and its duration. Please also refer to our FAQ’s for further information https://www.candidstudios.co.uk/faqs

    4. We reserve the right to refuse an order for our services in our sole discretion.

  3. Rescheduling

    1. As you will be booking a Candid Session for a specific date, which we will find difficult to fill at short notice, Candid Sessions are non-cancellable and non-refundable. We are happy however, to reschedule your Candid Session as long as you provide us with at least 24 hours’ notice before your booked Candid Session by emailing hello@candidstudios.co.uk

    2. In the unlikely event that we need to reschedule a Candid Session, we will contact you with as much notice as possible to offer you an alternative date and time. If those dates and times offered are not suitable, we will of course, refund you in full for monies already paid.

  4. Gift cards

    1. Gift cards are valid for 3 months from the date of purchase. 

  5. Studio use

    1. It is essential that you don’t move equipment within the studio (camera, lighting, backdrop or computer) which will have been set up ready for your Candid Session. We have the tripod in one setting which is not adjustable. You will be responsible for all damage to our equipment and props supplied and to our studio. Please ensure you leave the studio in the state you found it on arrival.

    2. The studio assistant on the day of your Candid Session will give you an introduction to the studio and how to use it at the beginning of your session. We always stress to be careful of stepping onto the backdrop which causes tears and print marks and this is always better to be avoided.

    3. There is a maximum of 6 people permitted in the studio for a Candid Session (with additional persons having been paid for and added to the booking during the booking process).

    4. You are responsible for your own safety within our studio which is an unsupervised space. In particular, please ensure children are supervised properly around the equipment. Dogs can be brought into the studio for an additional charge, but must stay on a lead or on a person’s lap.

    5. We would love to use your images within our marketing and socials. If you would prefer we don’t please let us know.

  6. Website terms of use

    1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged (except where the content is user-generated). You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

    2. Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons.

    3. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Website in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

    4. The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

    5. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

    6. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

    7. We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our Website. You should use your own virus protection software. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it.

  7. Our responsibility for loss or damage suffered by you

    1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

    2. We're responsible for losses you suffer caused by us breaking this Contract unless the loss is:

      1. Unexpected. If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us prior to booking a Candid Session.

      2. Caused by a delaying event outside our control. We're not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any services you have paid for but not received.

      3. Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions in connection with the provision of the services.

      4. A business loss. We only supply the services to you for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

  8. Privacy 

    1. We shall comply with all applicable data protection legislation in the provision of the services to you. How we collect, use and store any personal data you give to us is set out in our Privacy Notice a copy of which can be found on our Website.

  9. Other important terms apply 

    1. We can change or suspend our services provided to reflect changes in relevant laws and regulatory requirements and to make technical adjustments and improvements.

    2. We can transfer our Contract with you, so that a different organisation is responsible for supplying the services. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.

    3. You can only transfer your Contract with us to someone else if we agree to this. 

    4. This Contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

    5. If a court invalidates some of this Contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

    6. Even if we delay in enforcing this Contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

    7. We may amend these Conditions and our Website’s content from time to time. We will publish any updated Conditions on our Website and you will be legally bound by the updated and amended Conditions from the first time that you use the Website after we publish the changes. It is your responsibility to check these Conditions from time to time to verify any such updates or amendments.

    8. These Conditions are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

  10. How to contact us

    1. If you have any queries regarding these Conditions or any of our services, you can contact us at hello@candidstudios.co.uk

These Conditions were last updated 30 May 2024.